Refund & Cancellation Policy

We never charge virtual assistants to create a profile, apply, message, or be hired, so there is nothing for seekers to refund. If an employer or anyone claiming to be from EasyHire asks you for money, do not pay — see our safety tips and report it.

• Employer Pro is billed monthly, in advance, at the price shown at checkout.
• Your subscription renews automatically at the start of each billing period using the payment method on file, until you cancel.
• Applicable taxes are added at checkout and shown on your receipt.
• You can see your plan, next renewal date, and invoices any time on the Billing page of your employer account.

You can cancel from the Billing page at any time — no email or call needed. Cancelling stops the next renewal. You keep Employer Pro features until the end of the current paid period, then your company moves to the Free plan. Your jobs, applicants, and messages stay in your account; Pro-only features such as instant publishing and Easy AI simply switch off.

Because you can cancel any time and keep access until the period ends, we don't refund partly used billing periods. We will refund you when:

• You were charged twice for the same period, or charged an incorrect amount.
• You were charged after you had already cancelled.
• We close your account or end your subscription without cause — you get back the unused part of the period.
• A refund is required by the consumer law that applies to you.

If a serious problem on our side stopped you from using Pro for a long stretch, contact us — we review these case by case and may offer a refund or credit.

1. Email hello@easyhire.com within 30 days of the charge.
2. Include the email on your EasyHire account, the receipt or invoice number, and a short reason.
3. We reply within 5 business days with a decision.

Approved refunds go back to the original payment method. Your bank or e-wallet usually takes 5–10 business days to show it.

Payments from the Philippines are processed by PayMongo; we issue approved refunds through PayMongo.

Payments from outside the Philippines are sold by Paddle.com, our merchant of record. Paddle handles those refunds under its buyer terms. You can ask us or use the link on your Paddle receipt — either way, the refund is paid by Paddle.

Most billing problems are fixed fastest by emailing us. If you open a chargeback instead, we may pause Employer Pro on the account until the dispute is resolved. Basic posting and hiring on the Free plan stay available.

We give at least 30 days' notice before a price increase applies to your next renewal, so you can cancel first. This policy forms part of our Terms of Service; if we change it, we'll update the date above.