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Virtual Assistance. Customer Service. Social Media manager & Content Scheduling
Hi, I'm Jacklyn, a virtual assistant with 6+ years of experience in customer support, client communication and social media. I help busy business owners stay on top of their customers, content and daily tasks, so nothing slips through the cracks. What I can do for you: • Answer live chat, email and social media enquiries, with a 5-minute average response time • Create, schedule and publish content across 5 platforms using Hootsuite and Meta Business Suite • Design graphics, presentations and reports in Canva • Keep projects on track in Notion, Trello and ClickUp • Manage CRMs including Zendesk, HubSpot and Zoho • Work in Google Workspace, Microsoft Office and Slack Results: raised customer satisfaction by 15%, managed 130 corporate accounts, protected $20,000+ in revenue, and grew a brand's Instagram from 6,000 to 20,000+ followers. Based in Lagos, Nigeria (GMT+1). Let's make your workload lighter.
Fintech Company · October 2022 to August 2026
Customer and client support Handled live chat and social media support on trades, payouts and account issues, managing multiple conversations at once with accurate, consistent answers. Raised customer satisfaction by 15% and cut cross-team resolution time by 20% by coordinating with the trading, teller and accounts teams. Respond to comments and direct messages across 5 platforms for a community of 20,000+, with a 5-minute average response time. Operations and coordination Schedule and publish content across Instagram, X, TikTok, Facebook and LinkedIn using Hootsuite and Meta Business Suite Planner. Coordinate a 5-person brand ambassador programme: send weekly communications, set monthly deliverables, and track each person's 3-month content calendar. Organise shoots end to end, coordinating timelines, logistics and props with videographers, designers and creators. Maintain content calendars and campaign plans for 10+ campaigns, and manage a ₦500,000 monthly paid social budget across Meta, X and Snapchat. Documents and reporting Prepare branded documents and presentations, including partnership proposals, creator briefs, programme guides and monthly reports. Report campaign and channel results to leadership using Meta analytics and Google Analytics (GA4).
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Profile updated 4d ago