Karen Trumpo

The Intentional Mom · Oct 2024 to Present

- Manage day-to-day operations for a multi-faceted online coaching business. - Coordinate virtual events, summits, launches, interviews, and speaker communications. - Build and maintain sales funnels, landing pages, automations, and customer journeys. - Create marketing assets including workbooks, PDFs, graphics, lead magnets, and promotional materials. - Manage project timelines and ensure deliverables are completed accurately and on schedule. - Provide executive-level support including email management, document creation, scheduling, and customer support. - Collaborate with team members to improve systems, workflows, and operational efficiency.

Simple.biz · Sept 2024 to Feb 2025

- Designed and developed websites for clients using the Duda website builder. - Collaborated with clients to understand their needs and deliver responsive, user-friendly websites. - Customized templates, integrated features, and ensured optimal performance across devices.

Holistic Web Presence · Mar 2018 to Jan 2024

- Managed local business listings to improve search visibility and online presence. - Conducted website quality assurance testing to identify and resolve functionality issues. - Created professional graphics and infographics for client marketing campaigns. - Prepared reports, managed documentation, and supported daily administrative operations. - Worked cross-functionally with internal teams to maintain high client satisfaction and project quality.

Agathos Laboratories · Feb 2020 to Jan 2023

- Responded to customer inquiries and concerns via email in a timely and courteous manner. - Provided accurate information about products, services, and company policies to customers. - Resolved customer issues efficiently, ensuring a high level of satisfaction. - Collaborated with team members to address complex customer inquiries and escalate issues when necessary.

Instagalactic · Feb 2020 to Sept 2021

- Managed social media accounts, creating content, scheduling posts, and engaging with followers. - Monitored social media trends and analytics to optimize content and enhance brand visibility.

WHG Customer Services Phil. Inc · Nov 2012 to June 2016

- Gather relevant data on sports events, betting markets, and historical outcomes from various sources, including sportsbooks, betting exchanges, official league websites, and data providers. - Assessing, analyzing, and mitigating risks associated with sports betting and wagering activities.

Laguna Maritime Academy · 2005