
Virtual Assistant, Customer Support Executive, 3+ years of experience
I am a detail-oriented and reliable Virtual Assistant with a strong interest in administrative support, customer service, and remote operations. I can assist with data entry, online research, email management, spreadsheet organization, CRM updates, and task coordination. I am comfortable using Google Workspace, Microsoft Office, Canva, and project management tools. With an academic background in Electrical and Electronic Engineering, I bring analytical thinking, problem-solving skills, and a willingness to learn. I am committed to delivering accurate work, meeting deadlines, and helping businesses run smoothly.
WEBFIXY LTD · Feb 2026 to Present
1. Managed 150+ simulated emails, created 12 response templates, and achieved 95% routing accuracy in trainer-reviewed tasks using Gmail labels, filters, and action categories. 2. Coordinated 12 mock meetings for 3 stakeholders across WAT, GMT, and EST time zones, using agendas and reminders while avoiding scheduling conflicts. 3. Developed a Google Sheets tracker containing 120 records, using filters, data validation, status fields, and formulas, with 98% accuracy during review. 4. Researched and verified 50 companies and contacts using multiple sources, ranking prospects based on relevance, data completeness, and follow-up priority. 5. Handled 25 simulated customer inquiries and created 8 Canva designs and a 5-slide presentation, meeting project requirements and deadlines.
FaisalIT.LTD · Nov 2025 to Jan 2026
1. Managed 150+ simulated client emails using Gmail labels, filters, and response templates while handling customer inquiries professionally. 2. Scheduled 12 meetings and coordinated calendars for 3 stakeholders across multiple time zones. 3. Created Google Forms for structured data collection and organized reporting. 4. Updated and maintained 120+ spreadsheet records using Google Sheets, achieving 98% accuracy during review. 5. Designed 8 Canva graphics and marketing assets for social media content. 6. Assisted with client onboarding documentation and maintained organized client information. 7. Resolved 25 simulated customer inquiries through professional communication and timely responses. 8. Coordinated appointments, managed meeting reminders, and maintained well-organized documentation. 9. Maintained accurate records using Microsoft Excel and Google Sheets, applying data validation and spreadsheet formulas. 10. Researched and verified 50 companies and contacts to support marketing activities and client outreach.
Bangladesh Army University of Science and Technology (BAUST) · 2025
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